Terms and Conditions
Last Updated: March 2026
Welcome to Outdoor Luxe Supply (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, services, and products available through OutdoorLuxeSupply.com (the “Site”).
By accessing or purchasing from the Site, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.
1. Eligibility and Use of Website
By using this Site, you represent that:
- You are at least 18 years old.
- You have the legal authority to enter into binding contracts.
- You will use the Site only for lawful purposes.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
2. Product Information and Accuracy
Outdoor Luxe Supply strives to provide accurate product descriptions, pricing, images, and specifications. However:
- Product images may be stock images or manufacturer images and may not exactly represent the delivered product.
- Specifications, colors, dimensions, finishes, and materials may vary slightly due to manufacturing changes.
- We do not guarantee the completeness, accuracy, or reliability of product descriptions or website content.
We reserve the right to correct:
- pricing errors
- product descriptions
- availability information
- technical specifications
at any time without notice.
If a product is listed at an incorrect price due to error, we reserve the right to cancel or refuse the order, even after payment has been processed.
3. Product Selection and Compatibility
Outdoor Luxe Supply is not responsible for determining product compatibility, sizing, or suitability for a specific application.
Customers are solely responsible for ensuring that products:
- meet local building codes
- meet safety regulations
- are compatible with their intended installation
- are suitable for their environment or structure
We may provide guidance, but all final product selection decisions are the responsibility of the customer.
Outdoor Luxe Supply shall not be liable for damages resulting from improper product selection.
4. Professional Installation Requirement
Many products sold on our website—including fire features, outdoor kitchens, gas appliances, electrical products, and structural components—require professional installation.
By purchasing from Outdoor Luxe Supply, you acknowledge that:
- Products must be installed according to manufacturer instructions and local building codes.
- Installation should be performed by licensed professionals where required by law.
- Failure to properly install products may void manufacturer warranties and create safety risks.
Outdoor Luxe Supply does not provide installation services and is not responsible for:
- installation costs
- contractor errors
- building code violations
- installation failures
5. Third-Party Contractors
Outdoor Luxe Supply does not endorse or employ contractors.
If we provide contractor suggestions or installation resources:
- they are provided for informational purposes only
- they are independent third parties
Contractors are not agents, partners, or employees of Outdoor Luxe Supply.
We are not liable for:
- contractor workmanship
- installation delays
- disputes between customers and contractors
- damages caused by contractors
Customers are responsible for performing their own due diligence when hiring contractors.
6. Manufacturer Responsibility and Warranty
Most products sold by Outdoor Luxe Supply are manufactured by third-party manufacturers.
Manufacturer warranties:
- are provided solely by the manufacturer
- are subject to their warranty terms and policies
Outdoor Luxe Supply does not provide additional warranties unless explicitly stated.
We are not responsible for:
- manufacturer defects
- product performance issues
- warranty claim approvals
Customers must follow manufacturer warranty procedures for claims.
7. Order Acceptance
Receipt of an order confirmation does not constitute acceptance of the order.
Outdoor Luxe Supply reserves the right to:
- cancel orders
- limit quantities
- refuse service
- require additional verification
Orders may be canceled due to:
- suspected fraud
- pricing errors
- supplier inventory issues
- shipping restrictions
If an order is canceled after payment, a full refund will be issued.
8. Payment Terms
Payment must be received before order processing.
Accepted payment methods may include:
- credit cards
- debit cards
- financing partners
- digital payment platforms
By submitting payment information you represent that:
- you are authorized to use the payment method
- all billing information is accurate
Outdoor Luxe Supply reserves the right to cancel orders suspected of fraudulent activity.
9. Shipping and Delivery
Outdoor Luxe Supply works with third-party freight carriers and suppliers.
Delivery estimates are not guaranteed.
Shipping delays may occur due to:
- manufacturing delays
- weather
- freight carrier scheduling
- supply chain disruptions
- holidays
- events outside our control
Outdoor Luxe Supply shall not be liable for damages or costs resulting from shipping delays.
Customers are strongly advised not to schedule installation until products are delivered.
10. Freight Deliveries and Inspection
Many items ship via freight carriers.
Upon delivery customers must:
- Inspect the shipment immediately
- Note any visible damage on the delivery receipt
- Take photographs if damage is present
- Report damage within 48 hours
Failure to report freight damage within this window may prevent claim processing.
Outdoor Luxe Supply is not responsible for damage not reported at delivery.
11. Returns and Refunds
All returns are subject to our Return and Refund Policy.
Certain items may be:
- non-returnable
- subject to restocking fees
- final sale
Return eligibility depends on:
- product condition
- manufacturer policies
- return authorization approval
Customers are responsible for return shipping unless the item is defective.
12. Cancellation Policy
Orders may only be canceled if the order has not yet shipped or entered production.
Custom, made-to-order, or special-order products cannot be canceled once production begins.
Cancellation fees may apply.
13. Limitation of Liability
To the fullest extent permitted by law:
Outdoor Luxe Supply shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to:
- lost profits
- lost revenue
- property damage
- personal injury
- installation costs
- project delays
Our total liability for any claim related to a purchase shall not exceed the purchase price of the product.
14. Indemnification
You agree to indemnify and hold harmless Outdoor Luxe Supply, its owners, employees, partners, and affiliates from any claims arising from:
- improper installation
- misuse of products
- code violations
- contractor negligence
- violation of these Terms
15. Intellectual Property
All content on this Site including:
- logos
- branding
- images
- graphics
- product descriptions
- website design
Is the property of Outdoor Luxe Supply or its licensors.
Unauthorized reproduction or use is prohibited.
16. Force Majeure
Outdoor Luxe Supply shall not be liable for delays or failures caused by events outside our control including:
- natural disasters
- supply chain disruptions
- labor strikes
- government actions
- shipping carrier interruptions
- pandemics
17. Dispute Resolution and Arbitration
Any dispute arising from the use of this website or purchase of products shall be resolved through binding arbitration rather than court proceedings.
Arbitration shall be conducted under the rules of the American Arbitration Association (AAA).
By agreeing to these Terms, you waive the right to:
- participate in class actions
- jury trials
18. Governing Law
These Terms shall be governed by the laws of the State of Texas, without regard to conflict of law principles.
Any legal matters shall be resolved in courts located within the State of Texas.
19. Modifications to Terms
Outdoor Luxe Supply reserves the right to modify these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Site constitutes acceptance of the updated Terms.
20. Contact Information
Outdoor Luxe Supply
Email: support@outdoorluxesupply.com
Website: www.outdoorluxesupply.com